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Accreditation

Commission on Accreditation of Rehabilitation Facilities Certification (CARF)

CARF is an independent, non-profit organization. Their focus is on ensuring the services you receive meet your needs for quality and the best possible results. CARF reviews and grants accreditation services nationally and internationally upon request of a facility or program. Their standards are rigorous, so CARF accredited agencies are among the best available. In January 2011, CARF surveyors visited our centre and accompanied staff on home visits, observed groups and interviewed parents and employees alike. As a result, we are pleased to announce that CTFRC has received a three year accreditation, valid until January 2014!

What accreditation means to you:                                                            

• All persons will be treated with dignity and respect
• You will be informed of your rights starting from your initial contact with us
• We will respect and preserve your confidentiality rights
• You will be given the opportunity to be involved in your service planning
• Family involvement is encouraged
• If you have a comment about services, you have the opportunity to complete our Feedback Form
• We have a thorough knowledge of all the community resources that may be helpful to you
• We have addressed health and safety concerns such as: building safety, emergency plans and any barriers to receiving service, e.g. wheelchair accessibility
• Our services are measured and evaluated for efficiency, effectiveness and client satisfaction
• Your cultural and individual preferences will be respected
• We have qualified staff and provide ongoing training