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Parent Responsibilities

All members of your child’s team have responsibilities to the service plan that has been created. Some of your responsibilities as the parent, include the following:

Rescheduling appointments:

For cancellations or re-scheduling of an appointment, please contact the centre staff at 250-371-4100. Be sure to leave a message if you are calling outside of business hours. If it is necessary for our staff to cancel, you will be notified as early as possible.

Missed Appointments: 

Please remember – it is your responsibility to phone the centre to reschedule if you are unable to attend an appointment for any reason. If three appointments are missed without a cancellation call, we assume you are no longer interested in receiving service. This may result in your child being discharged from our program(s) and a new referral will be necessary to begin services again.


It is very important that you cancel appointments scheduled either at your home or our center if your child or any family member within the home is sick. This is for the protection of your child, as well as for the other children we serve and our staff. If our staff feels that your child is not well during a visit he/she may suggest rescheduling your appointment. Similarly, if our staff are ill they will cancel the appointment and phone to re-schedule upon their return to work.

Symptoms that are a concern are:

Remember that before we reschedule, your child must be symptom free for at least 24 hours. Parents are encouraged to report any contagious diseases to our centre staff or Executive Director for the safety of all children, families and our staff. Our policies are based on the regulations of the Interior Health Authority for the safety and well being of all.


When our staff visit your home, it is considered to be their place of work and as such we require that you: Due to Covid-19 indoor home visiting is not recommended